---
title: Goods not received
description: Goods not received
---

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3. [Tires](https://help.tyre-world.de/en//terms-of-delivery?hsLang=en#tires)

# Goods not received

In the event that the customer sees in the tracking that the package has been delivered even though they have not received the package, inform us so that we can send you the POD (Proof of delivery). The customer can see in the POD who has received the package.

If the customer cannot identify the recipient indicated on the POD or refuses to sign on the POD as his signature, we will open a complaint with the carrier. For these complaints, we need a declaration of non-receipt/affidavit filled out and signed by the customer. Since the carrier frequently changes these documents, we will send the appropriate affidavit if required.

### Info

The complaint must be made by the customer to us within three working days of the stated delivery date.

You can contact us as follows:

**E-mail:** bestellung@tyre-world.de 

**Phone:** +49 231 425 774 66

- [Terms of delivery](https://help.tyre-world.de/en//terms-of-delivery?hsLang=en#main-content)

    - [Tires](https://help.tyre-world.de/en//terms-of-delivery?hsLang=en#tires)
    - [Vehicle parts](https://help.tyre-world.de/en//terms-of-delivery?hsLang=en#vehicle-parts)

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